How long does an order usually take?
Domestic orders are processed within 1-5 business days (Monday- Saturday). We are closed on Sundays and Holidays, unless stated on our Page. Shipping Arrival Time time for U.S. Domestic Orders is 3-5 business days depending on your location and the efficiency of your local post office.
What should I do if I incorrectly sent my order to the wrong address?
Sole Los Angeles can't stop a package on route but a customer is welcome to email our customer service team as soon as possible to see how we can assist you. Rerouting a package can only be done by your shipping carrier. We do not take liability for incorrect addresses and stolen orders.
If your order is returned to us because of the incorrect addressed provided we can do a re-shipping for a total of $7 USD. Please make sure that you double check your delivery address before confirming any orders.
For any additional questions email firstname.lastname@example.org